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Manager - Accessibility Services

Company: Sound Transit
Location: Seattle, WA

Job #17-01245

SALARY:              $89,983.00 - $112,479.00 Annually
OPENING DATE: 12/18/17 
CLOSING DATE: Continuous  

Under general direction, plans, directs, and manages the Agency Accessible Services program; serves as the agency Americans with Disabilities (ADA) compliance officer for services and facilities; and supervises contractors needed to support on-going management of the programs . 


  • The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
  • Plans, directs, coordinates, and reviews Accessible Services work activities and coordinates schedules, projects, and programs; provides constructive feedback; reviews and evaluates work and makes effective suggestions and recommendations.
  • Manages the workflow and prioritization of accessibility projects and takes appropriate corrective action when necessary; provides advice and counsel on ADA issues to staff.
  • Serves as the Agency's designated Americans with Disabilities Compliance Officer for service and facility issues. Manages the Agency's Accessible Services Program including; provision of services to riders with disabilities; review of facility design for compliance with federal, state and local accessibility laws and regulations, and responding to customer and regulatory agency inquiries about the program.
  • Provides support and oversight to the Citizens Accessibility Advisory Committee (CAAC).
  • Conducts monthly facility ADA compliance inspections; submits and monitors maintenance work orders.   
  • Provides support to the department and others on ADA matters as directed; serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; incorporates new developments as appropriate; ensures processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Agency policies and procedures, rules and regulations.


Education and Experience:
Bachelor's Degree in public administration, human services, transportation management or engineering and six years of increasingly responsible experience in areas including the application of the ADA in a public transportation and facility engineering and associated regulations including determining and implementing ADA service requirements; interpreting and applying the ADA Accessibility Guidelines; experience in public administration and/or transportation planning; experience working with people with disabilities, including providing accommodations; OR a combination of education and experience. 

Required Licenses or Certifications:

  • ADA Coordinator Training Certification
  • Washington State Driver's License

Required Knowledge of:

  • Extensive knowledge of ADA compliance for services and facilities including components of ADA and Section 504; knowledge of ADA Accessibility Guidelines, ANSI and IBC accessibility standards, state and local accessibility laws and codes.
  • Knowledge of principles guiding application of reasonable modifications under the ADA.
  • Transportation demand management skills relating to provision of paratransit services.
  • Federal, state, and local laws and regulations such as Americans with Disabilities Act, federal and state legislation on use of park-and-ride facilities by charter bus companies, FTA guidelines relative to use of facilities built with federal grant funding.
  • Experience working with executive management, elected officials, governmental organizations, public boards, and community organizations.
  • Pertinent federal, state, and local laws, codes, and regulations as they apply to transit operations.
  • Principles of team leadership
  • Principles and practices of project management.
  • Principles of business letter writing and report preparation.
  • Methods and techniques of data collection, research, and report preparation.
  • Methods and techniques of statistical and financial analysis used in the planning of accessible services.
  • Principles and applications of critical thinking and analysis.
  • Principles and practices of record keeping and records management.
  • Knowledge of public transit operations and support areas such as facilities maintenance, customer service, parking management.
  • Advanced principles and practices of program development and administration.
  • Advanced level organizational skills.
  • Advanced-level writing and editing skills.
  • Computer skills and experience, for example, MS Office, MS Project. Principles and practices of program development and administration.
  • Industry codes, standards and certifications.
  • Project management techniques and principles. .
  • Advanced principles and practices of governmental budget preparation and administration.
  • Principles of business letter writing and basic report preparation.
  • English usage, spelling, grammar, and punctuation.
  • Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases. 

Required Skill in:

  • Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports.
  • Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups and the general public.
  • Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.
  • Determining and implementation of reasonable modifications; transportation planning, transportation demand management.
  • Reading and understanding design documents including architectural and engineering plans.
  • Demonstrating a positive customer service orientation with both internal and external clients.
  • Strong analytical and problem solving skills.
  • Identifying and responding to sensitive community and organizational issues, concerns, and needs.
  • Interpreting and applying applicable federal, state, and local policies, laws, and regulations.
  • Preparing and analyzing complex data and comprehensive reports.
  • Responding to inquiries and in effective oral and written communication.
  • Researching, analyzing, and evaluating new service delivery methods and techniques.
  • Applying advanced project management and program development techniques and principles.
  • Working cooperatively with other departments, Agency officials, and outside agencies.
  • Developing and monitoring departmental and program/project operating budgets, costs, and schedules.


  • Majority of work is performed in a standard office environment.
  • Subject to standing, walking, bending, reaching, stooping, and lifting of objects up to 25 pounds; may occasionally be exposed to dangerous machinery, extreme weather conditions, potential physical harm, hazardous chemicals, infectious disease, and extreme noise when working in the field.
  • Requires working non-standard hours including evenings and weekends and occasional field work performing ADA facilities inspections and design reviews.

The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.

Apply online: https://agency.governmentjobs.com/soundtransit/job_bulletin.cfm?JobID=1931744

We are an Equal Opportunity Employer and value workplace diversity. We seek to create an environment and culture that embraces the differences of our employees. You will find an exceptionally diverse group of people at Sound Transit with regard to culture, beliefs, communication styles, and life and work experiences.

All qualified applicants are considered in accordance with applicable laws prohibiting discrimination on the basis of race, religion, color, gender, age, national origin, sexual orientation, physical or mental disability, marital status or veteran status or any another legally protected status.

Equal Opportunity Employer/Protected Veteran/Disability